contact center

Illustration A person holds a telephone behind a desk behind another desk their supervisor monitors data

Newswire

Intermedia's AI tool provides real-time contact center insights

The tool, called AI supervisor assist, will provide enterprise contact centers with live insights about customer sentiment, emotional tone and more.

Fierce Network Newsroom Jul 16, 2025 12:45am

Silverlinings International Cloud

Gartner: AI to drive contact center market to 16% growth in 2023

Jul 31, 2023 9:35am

Call center chat box

Microsoft poised to tackle telco call center after Nuance deal

Mar 7, 2022 11:01am

John DonovanATT

Former AT&T Communications CEO Donovan joins Cresta's board

Jan 6, 2021 1:00pm

Cisco strikes a deal to buy software company IMImobile for $730M

Dec 4, 2020 3:46pm

Techsee install

TechSee closes $30M investment round with Telus and Salesforce

Oct 27, 2020 10:32am