customer experience

Op-Ed: I worry about AI's impact on the telecom workforce

Operators claim AI won’t replace human workers as they push for more efficiency. But their networks are far from ready for AI, let alone AI employees.

Masha Abarinova May 23, 2025 7:00am

Cartoonish factory with a brain on a cloud

How Telus generates new business and improves productivity with AI

May 16, 2025 1:00pm

AI avatars are the face of emerging telcos

Apr 8, 2025 6:45am

A comically angry cartoon character with a red face steam coming out of their ears clenched fists and an exaggerated angry

Holy @%$#! People swear less at 'digital humans,' research shows

Mar 20, 2025 9:55am

AI is 'underhyped,' says Nvidia's telecom chief

Mar 17, 2025 10:25am

Starlink outshines cable in reliable service - Recon Analytics

Aug 19, 2024 12:23pm